Refund & Cancellation Policy

1.1The two things you can buy

Gressio sells prepaid credits, which you buy once and spend as you use the service, and subscriptions, which renew automatically and include a usage allowance for each billing period. Different rules apply to each. Both are covered below.

1.2How payments are processed

Payments are processed by Stripe. We do not receive or store your full card details. What you are buying, its price, and — for a subscription — its billing period are shown to you at checkout before you pay.

2.1All sales are final

Purchases of prepaid credits are final. Once a credit purchase completes, the credits are not refundable. Credits are added to your account and become usable immediately, which is why we cannot unwind the purchase afterwards.

2.2Credits do not expire

Credits you have bought stay in your account until you spend them. We do not expire unused credits, and cancelling a subscription does not remove them.

2.3No cash value

Credits are a prepayment for use of Gressio. They cannot be exchanged for cash, transferred to another account, or redeemed for anything other than use of the service.

3.1Cancel at any time

You can cancel a subscription at any time from the billing portal, which you reach from within the Gressio desktop app. You can also cancel by writing to contact@gressio.ai. There is no cancellation fee and no minimum term beyond the billing period you are already in.

3.2When cancellation takes effect

Cancelling stops the next renewal. It takes effect at the end of the billing period you have already paid for: you keep your subscription for the remainder of that period, and you are not charged again.

3.3No partial-period refunds

We do not refund the unused part of a billing period. Because your subscription runs to the end of the period you paid for, cancelling early does not create a refundable remainder.

3.4Unused subscription allowance

A subscription includes a usage allowance for each billing period. Any part of that allowance you have not used when the period ends does not carry over, is not refunded, and is not converted into prepaid credits. That is true at every renewal, not only when you cancel.

3.5Your prepaid credits are not affected

Cancelling a subscription does not touch prepaid credits you bought separately. They stay in your account and remain spendable after the subscription ends.

3.6Failed payments

If a subscription payment fails, we may retry it and may suspend the subscription until a payment succeeds.

4.1When we may make an exception

The rules above are the policy, but we would rather fix a genuine problem than leave you with a purchase you could not use. We may issue a refund at our discretion — for example if you were charged twice, charged after cancelling, prevented from using what you paid for by a fault on our side, or bought something by mistake and have not used it. A refund granted at our discretion is a one-off. It does not change this policy and does not create a right to further refunds.

4.2How to ask

Email contact@gressio.ai from the email address on your Gressio account. Tell us the date and amount of the charge and what went wrong.

4.3How a refund is paid

Refunds go back to the original payment method through Stripe. How quickly the money appears is decided by your bank or card issuer, not by us. Where we refund a credit purchase, we may remove the corresponding credits from your balance.

5.1The 14-day right of withdrawal

If you are a consumer in the European Union, the European Economic Area, or the United Kingdom, you normally have 14 days to withdraw from a distance contract for digital content and get your money back.

5.2Immediate performance and loss of that right

Gressio is digital content that is supplied immediately. By completing a purchase you expressly request that we begin performance straight away — credits are added to your account, or your subscription starts, as soon as payment completes — and you acknowledge that once we have begun performance you lose your right of withdrawal for that purchase. Completing the purchase is how you give that consent and that acknowledgement.

5.3Rights we cannot exclude

Nothing in this policy removes rights you have under mandatory consumer law, including your remedies if the service is faulty or is not as we described it.

If you see a charge you do not recognise, or something went wrong with a payment, email contact@gressio.ai before opening a dispute with your bank. We can almost always resolve it faster than a chargeback can. We may suspend an account while a payment dispute relating to it is being investigated.

We may update this policy from time to time. The version that applies to a purchase is the version published at this URL when you made that purchase. The latest version will always be here with a new effective date.

Longway AI — contact@gressio.ai — https://www.long-agi.com. Please include your account email address and the date and amount of the charge so we can find it quickly.